Frequently Asked Questions
Quick answers about booking, payment, cancellations, and support.
1. How can I make a booking?
You can book directly on our website. Browse the service you want, choose your date, and complete the payment process.
2. What payment methods do you accept?
We accept credit card and bank transfer. Additional options may be available depending on your location.
3. Can I cancel or reschedule my booking?
Yes. Cancellations made more than 48 hours before the scheduled service are eligible for a full refund. Between 24–48 hours: 50% refund. Less than 24 hours: no refund.
4. What happens if My Bangkok Holiday cancels my booking?
If we must cancel due to unforeseen circumstances, you will receive a full refund or the option to reschedule.
5. Is insurance included in my booking?
Basic insurance coverage is provided. We recommend personal travel insurance for additional protection.
6. Are your services family-friendly?
Yes, most services are family-friendly and suitable for all ages. Please check each service page for details.
7. What should I do if I encounter a problem with my booking?
Please contact us at [email protected] or via the contact form on our website. We’ll help you right away.
8. Can I book private tours or customized services?
Yes. Email [email protected] with your requirements and we’ll tailor an itinerary for you.
Still have questions? Email us at [email protected] — we’re happy to help.